What it does / Work
Issues
A list of its own, separate from the board, so planned work and things that are broken do not run together. Every report carries a severity — from low to critical — and a category from your own list, and you filter on both.
Time runs here too: a timer per report, so afterwards you can see what fixing it actually cost.
What it costs
You get an environment of your own with an example company in it: colleagues, customers, projects, hours written and invoices at every stage. Nothing to set up, just look around.